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  Home > Warranty


iStarUSA Group Warranty Policies

iStarUSAcare Services values your business and we aim to exceed industry standard services to our valued customers. If you have any further inquiries on our Warranty Policies, please feel free to contact us via E-mail or Telephone support. *Please note that our Limited Warranty only applies to products that are purchased through our authorized Distributors or Resellers. Proof of purchase may be required when submitting a Warranty Repair request.

WHAT WE WILL DO:

If the product is found to be defective within the warranty period, iStarUSAcare Services will repair it, including replacement of defective parts with new or rebuilt equivalents, at no charge to the original owner. Parts used for replacement are warranted only for the remainder of the Warranty Period. A new warranty does not start with the replacement of a product. THIS LIMITED WARRANTY IS VALID ONLY IN THE FIFTY (50) UNITED STATES AND CANADA.

LIMITED WARRANTY

Product CategoryModel NameDuration
Rackmount Chassis(iStarUSA)D Storm, D Value, E Storm, EX Storm, M Storm, G Storm, EX Storm, V Storm, A/V series, S series (electronic components only. E.g. fan, LED, USB, etc)1 Year
Cabinet(Claytek)Cabinets and Racks only (WN, WS, WSE, WG, WGO, WQ, WSM, WD, WZ, WM, WUT, WOW, WU, WB, WO, WO2, WOS, WX, WUL, WT series)Limited Lifetime
Power Supply(Xeal)IX series
IS Series
TC Series
3 Years
5 Years
1 Year
Storage Product(RaidAge)MAGE, IAGE, DAGE, ZAGE, CAGE, SAGE, GAGE, EAGE series1 Year
UPS Product(ClayPower)UPS, PDU, SV-UPS series1 Year
Cable(Rodaled)All 1 Year
AccessoriesAccessories Internal HDD cages (AnHsin), WA series, WL series, Fan accessories, Rack accessories, DIY accessories, etc1 Year
* The warranty duration always starts on the invoice date


Please check the physical condition of the product within 24 hours after receiving it. All our products are carefully checked before they are shipped, to make sure they are free of cosmetic defects. We will therefore not be responsible for any cosmetic defects such as scratches, dents, etc. If you have problems with the replacement, please contact us immediately.

What Does the Warranty Cover?

iStarUSAcare Services makes the following limited warranties during the warranty period: (a) the Products will function properly under normal use; (b) the Products will be free from defects in materials or workmanship; (c) the Products will conform to the published specifications.

What Does the Warranty Not Cover?

iStarUSAcare Services will not be responsible for any defect in or damage to:
The product if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or externally, or damaged from improper use or use in an unsuitable environment.
This Limited Warranty does not apply to any damage discovered after purchase that was caused by or occurred during shipping.
The product if it has been subjected to fire, water, general corrosion, biological infestations, or input voltage that creates operating conditions beyond the maximum or minimum limits listed in the iStarUSA product specifications, including high input voltage from generators and lightning strikes.
The product if repairs have been done to it other than by iStarUSAcare Services.
The product if it is used as a component part of a product expressly warranted by another manufacturer.
The product if its original ID (trademark, serial number) markings have been defaced, altered, or removed.
Defects or damage due to spills of liquid or other substances (such as water damage, dust and cigarettes), excessive temperature or humidity, and other environmental conditions.



 CONTACT INFO 

Tel: 1-626-303-8885
Toll-Free: 1-888-989-1189
Fax: 1-626-301-0588
Email: sales@istarusa.com

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iStarUSA Group, 727 Phillips Drive, City of Industry, CA 91748, USA. Telephone: 1-888-989-1189 (Toll-free); FAX 1-626-301-0588.
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Product specifications subject to change without notice. Pictures and drawings may include optional components.